Shipping policy

These Shipping & Delivery Policy govern the dispatch and delivery of physical products purchased from Vastraa Verse (“Platform”) (“Company”, “We”, “Us”, “Our”). By placing an order for a physical product on this Platform, you agree to this Policy.

1. APPLICABILITY

This Policy applies only to physical products such as apparel and other tangible items. Digital products including PDFs, templates, and downloadable content are delivered electronically and are not subject to shipping.

2. SHIPPING LOCATIONS

We currently ship physical products across India to serviceable pin codes supported by our logistics partners. International shipping, if enabled in the future, shall be governed by separate terms and applicable customs regulations.

3. SHIPPING PARTNERS

All physical products are shipped through third-party courier and logistics service providers. The Company does not own or operate delivery infrastructure.

4. DISPATCH & DELIVERY TIMELINES

  • Metro Cities: Dispatch within 1–2 working days; Delivery within 3–5 working days
  • Non-Metro / Tier 2–3 Cities: Dispatch within 2–3 working days; Delivery within 5–7 working days
  • Remote Areas: Dispatch within 3–5 working days; Delivery within 7–10 working days

Delivery timelines are indicative and may vary due to operational constraints.

5. SHIPPING CHARGES

Shipping charges, if applicable, are displayed at checkout before payment confirmation and are calculated based on product weight, dimensions, and delivery location.

6. ORDER TRACKING

Once an order is dispatched, tracking details including courier name and tracking number shall be shared via email or SMS, where available.

7. DELIVERY CONFIRMATION

Delivery shall be deemed complete once the product is delivered to the address provided at the time of order. Courier-provided proof of delivery shall be considered valid for dispute resolution and chargeback handling.

8. DELAYS & FORCE MAJEURE

The Company shall not be liable for delays caused by natural disasters, government restrictions, strikes, courier partner issues, or incorrect address details provided by the customer.

9. FAILED OR UNDELIVERED SHIPMENTS

In case of failed delivery due to incorrect address, customer unavailability, or refusal to accept delivery, re-delivery may be attempted. Additional charges, if any, shall be borne by the customer. If the shipment is returned to origin, any eligible refund shall be processed after deducting shipping and handling charges.

10. DAMAGED, DEFECTIVE, OR MISSING ITEMS

Customers must report damaged, defective, or missing items within 48 hours of delivery, along with the order ID and clear images of the product and packaging.

11. CUSTOMER SUPPORT

For shipping-related queries, please contact:

  • Store Name: Vastraaverse
    Parent Company: Brasia Fabricsist Private Limited

    Phone: 9831685476

    Address:
    1 Crooked Lane,
    Kolkata – 700069,
    West Bengal, India

12. POLICY UPDATES

The Company reserves the right to modify this Shipping & Delivery Policy at any time. Changes shall be effective upon publication on the Platform.